Authentication Failed or Invalid Email Address

• Authentication Failed
• Invalid Email Address

Authentication Failed  

If you enter your [Username] and [Password] and receive this error, there are a few steps you can try to gain access;  

      1.  From the login screen above, select the [Forgot Your Password?] link.
      2.  Enter your Ideagen Coruson [Username / Email Address] and click [Reset Password];

       3.  The following screen should appear;

        4.  Check your inbox for an email from 'Coruson Password Reset';

       5.  Select the 'Log in To Coruson' link on the email.
       6.  You will be taken to the reset password screen; 

 
       7.  To avoid error, 'copy and paste' the reset password from the email into [Current Password]
       8.  Enter a [New Password] and [Confirm New Password]
       9.  You will now be logged into Coruson
     10.  If you receive [The email address you entered does not match any in our system. Please try again]
           Follow the steps below for Invalid Email Address.

   
   
Invalid Email Address

1. If you enter an email address that is not valid, that is, it is not registered as a Coruson login username/email, the following screen will appear;

       2.  Check the username/email entered to ensure it has not been mis-typed.
       3.  If the username/email address appears to be correct, contact your Coruson Administrator.
       4.  Similarly, if you do not know your Coruson logon/email, contact your Coruson Administrator.
       5.  If you cannot contact your Coruson Administrator, please contact the Coruson Support Team at 
            Support.Coruson@Ideagen.com who will be able to assist you further.