Best Practice for the Coruson mobile app

Who is this article for?

 Users Users of the Coruson - Reporting and Audit App.

 No specific permissions are required.

Below is a list of operation, tasks and recommendation for the smooth running of the Coruson Mobile App.

Best Practice Recommendations

To make your experience with the Coruson app as flawless as possible we recommend:

• Use the Latest Operating System for the device: as many issues are resolved and new features added.
• A reasonable amount of available memory to allow storage of Reports and App operation. - (this will vary depending upon device, see manufacturers recommendations). - how to check memory
• Ensuring that the Mobile device and App are closed or switched off at regular intervals: all devices are different this will release memory and clear caches,
• Strong Battery Life - some devices restrict performance when Battery levels are low 
• Always have the latest version of the Coruson App installed- as many issues are resolved and new features added. - use the devices app store to check or latest available from your organisation.
• Not using a VPN to connect: this can interfere with data sent/received.
• Strong reliable connectivity via WIFI or Cellular, while uploading: to ensure data is transferred successfully, often busy airport location, such a staff room can't cope with large data volumes.
• App Synced before Report created and submitted: this is critical, that before using the App it is synced, as the not using the latest Forms will cause malfunctions.
• App Synced after submission: this ensures that outbox is cleared in-conjunction with a reliable strong connection.
• App and mobile open when attempting to upload: uploads are done in one location and the App and Phone is live while using.
• No reserved characters used in Report name or key details: reserved character can be /,\,:,*,",<,> | & !. see reserved character section. 
• Only copy and paste from a clean formatted source: -  as invalid, background characters and spaces can be copied.
• Remove and Reinstall the APP then re-input and submit the Report - (if all else fails and the Report is not on the system, start over, removing the App will clear all corruptions).

Reserved Characters

A reserved character is a letter or symbol that cannot be used because it is being utilised in another location or by the operating system. For example, many operating systems reserve the following characters: "\, /, :, *, ?, ", <, >, and |" and disallow these characters from being used when saving or renaming a file.

Further Reading

How to Find Coruson App Logs on Apple Devices

What are the Minimum Requirements to Use Coruson?