This article outlines:

• How to reset a user’s password
• How to disable an existing user
• How to add a new user
• Important notes on password reset limitations and email notifications

1. Password reset

Jaspersoft does not support self-service password resets. Users must contact an administrator, who can reset the password on their behalf.

1.1. Important notes:

• There is no “Forgot Password” option available to end users.
• No automatic email notification is sent when a password is reset.
• The administrator must manually share the new credentials with the user.

1.2. Steps to reset a password:

1. Log in as an administrator.
2. Navigate to Manage, then Users.
3. Locate and select the user account.
4. Click Edit, then enter the new password.
5. Save changes.
6. Manually communicate the new password to the user via secure means.

2. Disable an existing user

Disabling a user prevents them from logging in but retains their account for audit or future reactivation.

2.1. Steps to disable a user:

1. Log in as an administrator.
2. Go to Manage, then Users.
3. Locate the user account.
4. Click Edit.
5. Uncheck the Enabled box.
6. Save changes.

3. Add a new user

Administrators can create new users and assign roles based on access requirements.

3.1. Steps to add a new user:

1. Navigate to Manage, Users, then Add User.
2. Fill in the required fields:
   • Username
   • Password
   • Full Name
   • Email (optional)
3. Assign appropriate roles (e.g., ROLE_USER, ROLE_ADMIN).
4. Save the user.
5. Manually share login credentials with the user.

3.2. Important notes:

• No welcome email or notification is sent automatically.
• Ensure the user receives their credentials securely.