Who is this article for?

All Users who need access to the application.

No Special Permission are is required.

This article provides an overview of how passwords can be reset in the application, and guidance on common issues that can occur.

In this article:

1. Overview
2. How users can change their password
3. How to reset forgotten passwords
   • How a user can reset their password
   • How administrators can reset users passwords
4. Troubleshooting password reset emails that haven't been received

1. Overview

Users may need to reset their passwords to make sure their account remains secure or to help them recover access to the application. Users will have the ability to reset their own passwords from the login landing page. Administrators will also have the ability to reset a users password from the people management area.

2. How users can change their passwords

To directly change a password:

1. Click Menu
2. Click your profile
3. Select 'Change Password'
4. Fill in the field on this screen.
   • Current Password : Your password
   • New Password : Enter a strong password
   • Confirm New Password : Re-enter your chosen strong password
5. Select 'Change my Password'

3. How to reset forgotten passwords

3.1 How a user can reset their password

To reset a forgotten password:

1. Open the applications login page
2. Click 'Forgot your Password'
3. Enter your username or email
4. Select 'Reset Password'.
5. The following message will appear:
   "If the specified username matches an active account with an associated email address, a password reset email has been sent to that address. If your account has no associated email address, is externally managed, or you expected to receive this email and did not, please contact your System Administrator."
6. You will receive an email with a temporary password.
7. Select the ' Log in To Ideagen Aviation Safety (Cora) '  link on the email.
8. You will be taken to the reset password screen. Fill in the field on this screen.
   • Current Password : Your temporary password
   • New Password : Enter a strong password
   • Confirm New Password : Re-enter your chosen strong password
9. Click 'Change'.

What if I do not know my username or email address? 
If you do not know your username or email address you will need to contact your Administrator who will be able to provide this information to you. They will also be able to reset your password on your behalf if necessary.

3.2 How administrators can reset users passwords

To force a password change:

1. Click Menu
2. Click Administration
3. Click People & Security
4. Click People
5. Search for the user profile
6. For that user profile click ▼
7. Select 'Reset Password'
8. The following message will appear:
   "Are you sure you want to reset this user's password? They will no longer be able to access the system, and their new details will be emailed to you."
9. Click Reset
10. You will receive an email with the users username and temporary password.

You will need to provide the user with their temporary password. They will then be prompted to enter a new password when they log in to the system.

4. Troubleshooting password reset emails that haven't been received

Do you login with SSO?
Native logins will most likely be disabled for your profile if you login with SSO, therefore the password reset option will not be applicable to you; you will not receive a password reset email. Please speak with your Administrator for more information about how you should be accessing the application.

If you have not received a password reset email, first make sure you check your spam or junk email folders from 'Ideagen Aviation Safety (Cora) Password Reset'.

If you have entered a username or email address that is not valid, that is, it is not registered in a user profile, a password reset email will not be sent to you. You will need to check the following:

1. Check the username/email entered to ensure it has not been mis-typed.
2. If the username/email address appears to be correct, contact your Administrator.
3. Similarly, if you do not know your Ideagen Aviation Safety (Cora) logon/email, contact your Administrator.
4. Speak with your IT team to ensure that emails from the application are not being block.

Still need help resetting your password?
Please contact our support team via the help portal.